Legal notice


1. REFUND & RETURN POLICY

At MAOFFTHERACKLLC, customer satisfaction is important to us. We want you to love your purchase.

30-Day Return Window

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

  • Items must be unused, unworn, and unwashed.
  • Items must be in their original condition.
  • Original tags and packaging must be included where applicable.
  • Proof of purchase or order confirmation must be provided.

Non-Returnable Items

Items marked as final sale, gift cards, and items that cannot legally be returned for hygiene or safety reasons may be excluded from returns, where permitted by law.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us at Maofftherack@gmail.com with your order number and photographs of the issue.

We will review the matter and work toward an appropriate resolution.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Financial institutions may require additional processing time.

Return Shipping

Customers should contact us before sending any merchandise back. Return shipping arrangements and any applicable costs will be communicated during the return authorization process.

How to Request a Return

Email: Maofftherack@gmail.com

Please include your full name, order number, and reason for the return.


2. SHIPPING POLICY

MAOFFTHERACKLLC proudly serves customers in the United States and internationally.

Order Processing

Orders are processed after payment confirmation. Processing times may vary depending on product availability, order volume, and holidays.

Shipping Destinations

We offer worldwide shipping to eligible destinations.

Shipping availability, costs, and estimated delivery times will be displayed at checkout when available.

Delivery Estimates

Delivery times vary depending on the destination, shipping carrier, customs clearance, and other factors.

Delivery estimates are not guaranteed.

International Orders

International customers may be responsible for applicable customs duties, import taxes, and other charges unless otherwise stated at checkout or required by applicable law.

Tracking Information

When tracking is available, customers will receive shipping information by email once their order has been dispatched.

Shipping Delays

MAOFFTHERACKLLC is not responsible for carrier delays, customs processing delays, weather disruptions, or other circumstances beyond our reasonable control. We will make reasonable efforts to assist customers with shipping inquiries.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information when placing an order. Please contact us immediately if you notice an error.

Contact: Maofftherack@gmail.com


3. PRIVACY POLICY

MAOFFTHERACKLLC respects your privacy and is committed to protecting your personal information.

This policy explains how personal information may be collected, used, and protected when you visit or purchase from our Shopify store.

Information We Collect

Depending on how you interact with our store, we may collect:

  • Name and contact information.
  • Billing and shipping addresses.
  • Email address and telephone number.
  • Order and transaction information.
  • Device, browser, and website usage information.
  • Information submitted through customer service communications.